You can speak to our Complaints Management team who can be contacted on 01793 567635 (All calls will be recorded for training and monitoring purposes). Our lines are open from 9am to 5pm Monday to Friday.
You can also contact us in writing, or by fax or email at:
Complaints Management
The Openwork Partnership
Auckland House
Lydiard Fields
Swindon
SN5 8UB
Email:
[email protected]
Fax: 01793 474700
We will reply promptly to your letter and explain how we will be investigating your complaint. We aim to resolve your complaint as soon as possible, however some issues may take a while and we will keep you updated with progress by writing to you after 4 weeks, if we haven’t been able to resolve it. There is no charge for this service.
We aim to resolve most complaints within 8 weeks, but if we can’t, we will let you know why and explain how much longer we think it will take. At this stage, if you're not happy you can refer your complaint to the Financial Ombudsman Service.
You can also refer your complaint to the Financial Ombudsman Service if we don’t resolve the matter to your satisfaction. The Financial Ombudsman Service can help resolve disputes between firms and their customers, they’re entirely independent, and the service is free.
Ask us for a leaflet or contact the Financial Ombudsman Service at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
Phone: 08000 234 567 or 0300 123 9123
Email: [email protected]
Website: www.financial-ombudsman.org.uk
FCA registration number: 408285
Want to speak with an adviser?
Good protection advice starts with a clear conversation. If you would like to explore your options, our advisers are here to listen, answer your questions and help you understand what may be suitable for your needs.
Your first conversation is informal and there is no obligation to proceed. You can contact us using the details below.
Contact us by phone
Call us on 020 7183 8343, Monday to Friday, 9am–5pm
Contact us by email
Email us at [email protected].
Chat to us online
Select the chat icon to speak with us online.
Complete our online form and one of our team will get back to you.
We take your privacy seriously. By submitting your enquiry, you agree that BVS Protection and Openwork may use your details to respond to your enquiry and provide the services you have requested. If you choose not to proceed, we will keep your records only for as long as necessary, in line with our data retention policy. Please read our Privacy Policy for details on how your data is used, shared and protected.
BVS Mortgages and Financial Services Ltd (10967395) is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.
Approved by The Openwork Partnership on XX/XX/XXX.
BVS Mortgages & Financial Services Ltd is registered in England. Registered Number: 10967395. Registered Address: Churchill House, 120 Bunns Lane, London, England, NW7 2AS.
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